Last updated: October 2026
Every Art Box is packed with love by me, and I want you to be happy with yours. If something isn’t right, please get in touch at heidi@yourmuse.co.za and I’ll do my best to sort it out.
Pre-orders and delivery
My Art Boxes are made to pre-order and take about 2 weeks to reach you. Delivery within South Africa is a flat R100 per order. You can cancel a pre-order for a full refund any time before your box has been sent.
Change of mind
Because every Art Box is packed by hand and made to pre-order, I don’t offer refunds or exchanges if you simply change your mind, except where the law requires it. Refunds are only given for boxes that arrive damaged, faulty or incomplete (see below).
Damaged or faulty items
If your box arrives damaged, or something is missing or faulty, please email me within 7 days with a photo. I will replace the item or refund you – at no cost to you.
Subscriptions
You can cancel your Subscription Art Box at any time. Cancelling stops future payments; payments already made go towards the box you have paid for, which will still be sent to you. To cancel, use the link in your Paystack email or email me.
Workshops
Workshop tickets are not refundable. If you can no longer attend, you are welcome to send a friend in your place – just let me know their name before the day.
How refunds are paid
Refunds are paid back to the original payment method through PayFast or Paystack, usually within 7–10 working days.